Developing a start-up
One of the keys to achieving company goals and objectives is to organize its business processes. It is not enough for resources and logistics to be adequate; there must be a proper way to strategically use them for a seamless business operation.
Setting up or developing a new enterprise would not be easy in this competitive market. Copying what the competition does may allow you to survive for a while, but not for long. You have to establish your own identity and develop your competitive advantage. In order to do this, you must identify and organize your business processes and develop your own standards to deliver the right products and services that will satisfy your target market.
Organizing business processes
There are areas in business that should be given due consideration for it to function optimally. This involves business process management or BPM.
The first step in organizing your business processes is goal setting: determine what you want to achieve and when you want this to happen. Set your strategic direction and align your actions with it.
Mapping business processes
Once you have set your compass towards your desired direction, the next step is to identify the tasks and activities that you need to accomplish to achieve your goals. This way, you can match the tasks and activities with your existing resources (labor and capital).
Determine which processes are needed to complete a task or activity. A hit and miss or trial and error is not a good business strategy.
Identify the process owners. Some functions involve cross-departmental activities—who or which unit is responsible and accountable for the completion and achievement of each task. Ensure that each department knows its functional activities and is adept with the systems and procedures required to perform such activities from start to end. Map out a process flow chart which guides your people towards the direction you are set to reach.
The map or process flow should define and clarify the goals of those who are into it. This is to avoid overlapping functions and eliminate gaps in the process.
Implementing business processes
After identifying the tasks and activities in your business processes, assigning people for their accomplishment, and ensuring the availability of the required resources and logistics, you are now ready to roll out your operation. Each task must be time-bound so that you can measure its efficiency.
You must also develop monitoring tools and set up feedback mechanisms. By doing this, you will be able to measure how your business is going, determine if you are on the right track or need to redirect, or set your sights on a different direction.
Analyzing and reviewing business processes
While your business is running the daily grind, you must be able to make a thorough analysis of the efficiency of your processes. Determine if these are helpful in meeting your targets and achieving your goals. There may be areas that are overlooked or not given appropriate attention. On the other hand, there may also be tasks and activities that are redundant and unnecessary. Each task and activity must be aligned with your goals.
During the analysis and review, you must determine if the right people are assigned to accomplish their tasks. Optimum performance can only be achieved if those who are doing the job do not only have competence but also the commitment and proper engagement to perform the tasks. Otherwise, they would cause backlogs, delays, and substandard performance which would not be good for your business.
Identify the areas for improvement so that you can plan for the conduct of necessary training and skills enhancement initiatives.
Monitoring your processes
Review your processes and determine ways to improve them. It is not enough that your business is running. It is important to ensure that it is running smoothly with little or no issues. Determine if your processes are cost-effective.
Standardize your procedures. Introduce innovations. Identify your best practices and simulate them in other areas of your business operation, and not just in your core business.
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The business world is tough and unrelenting. Hence, you must always be on the lookout for changes that may affect your operation. This will help you adjust accordingly and achieve business continuity and sustainability.
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