Businesses, companies, and organizations aim not only for instant success but also for continuous growth. This makes sense as success is not really the finish line when it comes to great service. There are several disciplines or strategies being utilized to boost progress like multitasking, collaborative accounting, targeted campaigns, and others.
One particular discipline practiced worldwide is BPM or Business Process Management.
BPM targets consistency, scalability, and visibility as key factors for productive growth and return on investment (ROI). BPM analyzes all vital processes in an organization. Effective methodologies are established to make sure those processes are implemented seamlessly and efficiently within the workforce.
Advantages of BPM
To better understand BPM, one must be aware of its pros and cons. Among the advantages of BPM are:
Problem Solving Simplified
In BPM, the operation framework is simplified because work processes are well-distributed to the right employees for the job. BPM takes effect if there are factors in need of resolving or improvement. BPM allows employees to tackle issues in their respective sections with more focus and resources. It is not the usual executive meeting where all problems are tossed out and the managers are pointing fingers on who should take care of a certain problem. In most cases, this advantage is referred to as agility because organizations are able to pinpoint problems and quickly come up with solutions.
This one is well-connected to the problem-solving attribute of BPM. With employees strategically-positioned, organization risks and pitfalls are minimized to the extent that concentration is well-maintained and resources are well-managed. With the risks reduced, organizations are able to make better decisions for foreseeable issues.
As mentioned earlier, visibility is one of BPM’s main targets. The discipline is able to show tangible and measurable results early in the process. Analytics or statistical numbers are well laid-out and interpreted to help organizations determine what is working and what is not. With the help of modern technology, several tools or programs help employees monitor and document the numbers that matter.
Customer and employee excellence
BPM hits two birds at the same time: customer focus and employee growth. For customers, they receive better customer support, IT support, and their preferences for the products or services they want. Their needs are taken into account. With the BPM framework, professionals are able to build their careers in a challenging but rewarding stage. In short, BPM is a win-win solution.
Technology and workforce augmentation
With the threat of automation on the rise, many employees are worried about their job security. In BPM, real employees—the human workforce—remains on top. A company, business, or organization utilizing BPM demands competitive employees rather than smart computers. In BPM, both are maximized to ensure the quality of work or service.
Disadvantages of BPM
Now, about the disadvantages of BPM.
Weak management and loss of funds
The benefits of the BPM framework will be fully realized only if it is implemented correctly. Failure to comply with the methodologies will result in serious loss of funds and other resources, and that is not what you want. While BPM is affordable, it is not cheap. You still have to spend a lot of money. If done right, you will get that money back in no time or see a surge in your ROI. If not, that will spell big problems for your organization. Poor information distribution can also result in poor analysis.
As mentioned above, modern technology and the workforce should be utilized to their full extent when it comes to BPM. However, there are reports that organizations employing BPM are not that adept at adapting to modern technology or new trends. It is suggested that process management itself hinders innovation.
Lack of communication
Communication is key to almost everything. Some organizations are worried that BPM’s method of segregating workflows and processes might result in poor communication among the employees engaged in different fields of work.
In a nutshell
Despite the disadvantages of BPM, many companies, businesses, and organizations still resort to it. On the other hand, although it has advantages, there are still some who don’t believe in its efficiency. This is because if handled poorly, BPM can lead to an organization losing revenue, customers, sales, intellectual property, and more.
However, even with the disadvantages, it is evident that BPM manages to get the job done well as most organizations are in need of these methodologies to be effective in industries like accounting, ICT, engineering, web design, and more.
If you are interested in BPM, we suggest you get in touch with us at Proceso.pro. We specialize in process management services like workflow boost, multimedia engagement, analytics report, and more.
BPM is always a good idea. We can help you make it work for your organization, for the employees, and for the customers. Contact us today.