Starting a business and being an entrepreneur is a dream of most employees, especially those who are not satisfied with their jobs. A lot of people do not realize that having a great idea does not automatically translate into good business. Businesses involve a lot of processes and people. Oftentimes, because of manpower changes and changes in laws and technology, business processes get so complex and may no longer be followed by employees, and this leads to chaos.
Because it is difficult for the owner or manager to look at the processes from a high-level perspective, business process management is utilized. Business process management may use technology to help improve existing processes and to execute new ones.
What is business process management?
Business Process Management (BPM) is a discipline that involves a five-step cycle of design, modeling, execution, monitoring, and optimization of business activities to support the business’ goals and objectives, partners, employees, and customers. A BPM practitioner will need to consider all the interrelated activities and evaluate a process by looking at the entire system.
- Design means to create a new process from scratch.
- Modeling means to identify and define the complete process to help in communicating the new process to others.
- Execution means implementation of the process including automated aspects.
- Monitoring is measuring the process quantitatively to determine if the process is working to meet the customer’s needs.
- Optimization means that this should be an on-going activity that should continuously improve the process and ultimately, meet the needs of customers.
Processes are an integral part of a business, as this will serve as a blueprint for the employees to do their jobs. BPM improves business operations through the different checks and balances.
What are the upcoming trends in business process management?
Trend 1: Artificial Intelligence, Robots, and Virtual Personal Assistants
Artificial Intelligence allows machines to learn and makes it possible to adjust to new tasks and commands. Computers can process large amounts of information and recognize patterns in a very short time. Repetitive and simple processes following a set of rules can be easily automated. Robots can now replicate human activities and they can do tasks without errors.
Trend 2: Internet of things
Appliances and devices will be networked with internet, sensors, and software that will allow these things to exchange data and connect to each other without the need for a person or a computer. Everything can now be automated and pre-set.
Trend 3: Adaptive Case Management (ACM)
In order for an employee to efficiently do their job, they must have the correct information at the right time. There are times, however, when employees will have to respond to non-routine and unpredictable situations. Every action has its own corresponding result.
Predictable tasks with structured processes and predictable outcomes can be easily handled by artificial intelligence. An ACM will have the ability to deal with and adapt to unpredictable cases. ACM will provide a flexible solution that could evolve with the changes in the procedures and processes.
Trend 4: Augmented Analytics and Big Data
Preparing and analyzing data could take weeks and even months to complete. Interpreting results based on the data collected is also subjected to personal opinion and bias. Prescriptive and predictive analytics allow businesses to monitor activities and control progress. Large data volumes may be easily collected and processes aligned with the business’s objectives.
In July 2017, Gartner published that the future of analytics and data lies in augmented analytics. Augmented analytics will allow machine learning and employees will now spend less time collating data. Businesses will no longer rely solely on data scientists to analyze and communicate findings and recommend action plans. An engine can go through the data, analyze it, and produce action steps with little or no supervision needed.
Trend 5: Process Mining
Because of IT, tons of information on event logs and various system transactions are easily accessible. Data collected from event logs show the current state of events. Instead of relying on perceptions, businesses now have real-life process flows. This can help businesses visualize their as-is process and in turn, provide solutions and create new processes.
Because of these upcoming trends, businesses will have to review their current processes and approach digitalization. Technology will play a major role in the upcoming processes and employees and business owners alike will have to learn how to cope.
The digitalization and optimization of your process management initiatives are necessary for today’s age, and it might seem like a daunting task. Processes are sometimes long and complicated. Some steps might be overlooked and forgotten; monitoring a business unit could be a nightmare if not managed properly.
Visit Proceso.pro today and you could get started for free in three easy steps. All you need is to enter your organization structure, your process as a checklist, and execute and monitor the work is done — all in a single app.